1peg1

PRIVACY POLICY

Internally Approved Date: 9.01.2025

  • Privacy Policy

    At 1peg1.com, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and disclose your information to provide you with our services while complying with applicable laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

  • 1. How We Use Your Personal Information

    We use your personal information to:

    • Account Management: Create and manage your 1peg1.com account.
    • Identity Verification: Confirm your identity in accordance with Know Your Customer (KYC), Anti-Money Laundering (AML), and other financial regulations.
    • Personalization: Tailor your experience and preferences on our platform.
    • Service Improvement: Analyze website and app usage to enhance our offerings.
    • Customer Support: Address your inquiries, requests, and support needs.
    • Communications: Send you updates and important information related to 1peg1.com services.

  • 2. Types of Information We Collect

    Personal Information You Provide Directly:

    • Contact Information: Name, address, email address, phone number.
    • Account Information: Username, password, account settings, and preferences.
    • Identity Verification: Government-issued IDs, passports, national ID cards, or driver’s licenses.
    • Residence Verification: Utility bills or similar documents.
    • Communication Records: Details of your interactions with us via our website, app, email, phone, or other channels.

    Automatically Collected Information:

    • Device and Browser Details: IP address, operating system, browser type and settings, and location data.
    • Usage Data: Aggregated statistics on how and when you use our services, which help us improve the user experience.

  • 3. Information from Third Parties and Public Sources

    We may also obtain personal data from:

    • Third-Party Partners: Data provided by trusted payment, compliance, or business partners.
    • Public Sources: Business information related to our institutional customers or other publicly available sources.

  • 4. Legal Compliance and Data Retention

    Certain information is required for legal and regulatory compliance, including:

    • Regulatory Requirements: Anti-fraud, AML, counter-terrorism financing, and KYC obligations. If you do not provide this information, we may be unable to offer you our services.
    • Law Enforcement Requests: Your data may be processed if requested by law enforcement or regulatory bodies, or used in defense of legal claims.
    • Retention Policy: We retain relevant personal data until all investigations, disputes, or regulatory requirements are fully resolved.

  • 5. Disclosure to Legal Authorities

    We may share your personal information with law enforcement, regulatory agencies, or other authorities when:

    • Required by Law: In response to a court order, subpoena, or other legal processes.
    • Investigating Misconduct: To report or investigate suspected illegal activity or breaches of our policies.
    • Protecting Rights: To enforce our Terms of Service or defend against legal claims.

  • 6. Rights for California Residents (CCPA)

    If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

    • Access and Deletion: Request access to and deletion of your personal information (subject to legal exceptions) for data collected in the past 12 months.
    • Direct Marketing Information: Request details about our information-sharing practices with third parties.
    • Data Sales Transparency: If applicable, request information about any sale of your personal data.
    • Opt-Out: Instruct us not to sell your personal information.
    • Authorized Agent: Appoint an authorized agent to submit requests on your behalf, with proof of authorization.

  • 7. Rights for EU/EEA & UK Residents (GDPR)

    If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), you have additional rights under the General Data Protection Regulation (GDPR):

    • Access: Request a copy of the personal data we hold about you.
    • Rectification: Request correction of inaccurate or incomplete data.
    • Erasure ("Right to be Forgotten"): Request deletion of your personal data where no longer necessary or lawful.
    • Restriction of Processing: Request limits on how your data is processed.
    • Data Portability: Receive your personal data in a structured, machine-readable format and transfer it to another provider.
    • Objection: Object to processing of your data for certain purposes, including direct marketing.
    • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
    • Lodge a Complaint: File a complaint with your local Data Protection Authority if you believe we have not handled your data in compliance with GDPR.

    Legal Basis for Processing (GDPR Article 6):

    We process your data on the following bases:

    • Performance of a contract (e.g., providing you with 1peg1.com services).
    • Compliance with legal obligations (e.g., AML/KYC requirements).
    • Legitimate interests (e.g., fraud prevention, service improvement).
    • Your consent (e.g., optional marketing communications).

  • 8. Contact Information

    If you have any questions, comments, or concerns about our privacy practices, please contact us at:

    Email: info@1peg1.com